瓦伦丁回答:

Hello Helen,you hiding some very important details here,your carpet was very badly damaged from being stored badly folded and squashed something that you never mentioned in your advertising and our phone conversation just to get me to your property,I've told you few times before I start that the carpet is totally damaged but you insisted that the crease will go away with the time,I didn't want to let you down and I've tried to help you for which i'am sorry now,being helpful is something that I never thought could damage my reputation and the reputation of such a great website as My Builder,God bless you